Senior Officer – Card Operations
AI summary
Equity Bank Tanzania is hiring a Senior Officer – Card Operations to manage end-to-end card issuance, lifecycle management, system reliability, and customer service. The role requires a Bachelor's degree and at least 5 years of relevant experience, with strong knowledge of card scheme rules and transaction flows.
- Oversee full card lifecycle: issuance, activation, renewal, replacement, blocking, and closure
- Ensure compliance with Visa/Mastercard scheme rules and regulatory requirements
- Drive digital card solutions including instant issuance and virtual cards
- Collaborate with Risk and Fraud teams to strengthen card-related controls
- Minimum 5 years relevant experience and Bachelor's degree required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Officer – Card Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Equity Bank Tanzania and the role in Not specified.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Officer – Card Operations role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Equity Bank Tanzania before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Senior Officer – Card Operations
- General
- Job title:
- Senior Officer – Card Operations
- Reports to:
- Manager – Digital Operations
- Date:
- July 2026
- Version:
- 1
- Function level:
- Senior Officer
- Basic purpose
- To manage end-to-end card operations, ensuring efficient card issuance, lifecycle management, system reliability, and high-quality customer service while maintaining compliance with card scheme and regulatory requirements.
- Main duties and
Responsibilities
- Oversee the full card lifecycle including issuance, activation, renewal, replacement, blocking, and closure processes, ensuring timely and accurate execution.
- Ensure all card requests are processed within defined SLAs, minimizing delays and enhancing customer experience.
- Monitor card system performance and availability, ensuring minimal downtime and prompt resolution of system issues in collaboration with IT.
- Investigate and resolve card-related issues including failed transactions, declined transactions, and customer complaints.
- Ensure compliance with card scheme regulations (Visa/Mastercard), internal policies, and regulatory requirements.
- Monitor card transaction performance, identifying trends, anomalies, and potential fraud indicators.
- Drive implementation of digital card solutions, including instant issuance and virtual cards, to enhance customer convenience.
- Maintain accurate records, logs, and audit trails for all card operations activities.
- Collaborate with Risk and Fraud teams to strengthen controls and reduce card-related risks.
- Identify process gaps and implement improvements to enhance operational efficiency and reduce errors.
- Knowledge, skills and
Experience
- Strong knowledge of card operations and lifecycle management.
- Understanding of card scheme rules and transaction flows.
- Strong problem-solving and analytical skills.
- Minimum 5 years in relevant field.
- KPIs – Senior Officer – Card Operations
- Card Issuance TAT:
- % of card requests processed within SLA timelines —
- Target: ≥ 95%
- Card Activation Rate:
- % of issued cards activated within 7 days —
- Target: ≥ 90%
- Card Processing Accuracy:
- % of card transactions/processes completed without errors —
- Target: ≥ 99%
- System Uptime:
- Availability of card systems and platforms —
- Target: ≥ 99%
- Customer Complaint Reduction:
- % reduction in card-related complaints YoY —
- Target: ≥ 20%
- Compliance Adherence:
- % adherence to card scheme rules and regulatory
Education
- Bachelor’s degree in Business, Finance, Banking or related field.
- Work
Requirements
—
Target: 100%
Incident Resolution TAT:
% of card-related issues resolved within SLA —
Target: ≥ 95%
Productivity:
Number of card requests handled per officer vs benchmark —
Target: ≥ 100%
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Method of Application
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to
[email protected]
by
5th August 2026
.
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