Specialist Digital Channels & Online Pay
AI job insight
Vodacom Tanzania is hiring a Specialist Digital Channels & Online Pay to support M-Pesa digital channels and online payment solutions. The role involves monitoring channel performance, supporting product enhancements, coordinating partnerships, and improving customer experience. A bachelor's degree and at least two years of relevant digital payments or telecom experience are required.
- Supports M-Pesa digital channels and online payment solutions
- Permanent full-time role based in Tanzania
- Requires bachelor's degree and minimum two years' relevant experience
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Vodacom Tanzania is hiring a Specialist Digital Channels & Online Pay to support M-Pesa digital channels and online payment solutions. The role involves monitoring channel performance, supporting product enhancements, coordinating partnerships, and improving customer experience. A bachelor's degree and at least two years of relevant digital payments or telecom experience are required.
- Supports M-Pesa digital channels and online payment solutions
- Permanent full-time role based in Tanzania
- Requires bachelor's degree and minimum two years' relevant experience
- Involves performance monitoring, analytics, and partner coordination
- Focus on product development, compliance, and customer experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in TanzaniaThe vacancy is associated with this location.
- UnclearComfort with the Permanent contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Specialist Digital Channels & Online Pay evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Vodafone and the role in Tanzania.
- Add concrete examples related to internship, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Vodafone; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Vodafone
- Original source link available
- Application method is clear
- Deadline not specified
- HighThe post may mention payment. Verify directly with the official source before continuing.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Specialist Digital Channels & Online Pay role in internship, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Tanzania under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Vodafone before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Description
- Aggregate function:
- Commercial
- Business Area:
- Local M-Pesa
- Posting
Country: Tanzania, United Republic of
3 Sept 2026
Full Time / Part Time:
Full Time
Contract Type: Permanent
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Role Purpose and
Key Responsibilities
- Role Purpose:
- Reporting to the Manager Digital Channels & Online Payments, the Specialist supports the execution, monitoring, and continuous improvement of M-Pesa digital channels and online payment solutions. The role coordinates day-to-day business activities, analyses channel and payment performance, supports product enhancements and partner initiatives, and helps deliver secure, reliable, customer-centric digital payment experiences.
- 1. Digital Channel Performance & Adoption
- Support growth and adoption of M-Pesa digital channels.
- Monitor channel performance, usage, revenue, and service availability.
- Identify gaps and coordinate improvements.
- Prepare performance reports and dashboards.
- Support customer awareness and adoption initiatives.
- 2. Online Payments Support
- Support growth of online payment solutions.
- Monitor payment performance, revenue, and service issues.
- Drive improvements in customer
Experience
and usage.
Identify new online payment opportunities.
Support implementation of approved use cases.
3. Product Development & Innovation
Gather and validate business and customer requirements.
Support development of business cases and product enhancements.
Coordinate testing, launches, and post-launch reviews.
Maintain product documentation and trackers.
Monitor market trends and recommend improvements.
4. Partnership & Stakeholder Management
Support engagement with partners and digital ecosystem players.
Coordinate onboarding, testing, and issue resolution.
Track partner performance and commitments.
Collaborate with internal and external stakeholders to deliver initiatives.
5. Customer
& Service Management
Monitor customer feedback and service issues.
Coordinate resolution of customer-impacting incidents.
Recommend improvements to customer journeys and service reliability.
Maintain accurate customer and operational information.
6. Analytics & Commercial Performance
Analyse customer, transaction, and revenue data.
Support forecasting, business cases, and performance reporting.
Track initiative delivery and commercial outcomes.
Maintain accurate records for planning and review.
7. Governance, Risk & Compliance
Ensure compliance with regulatory and internal requirements.
Support required approvals and reviews.
Maintain audit and compliance documentation.
Escalate risks, control gaps, and service issues promptly.
Professional Qualification and Skills
Bachelor’s degree in Business Administration, Economics, Finance, Marketing, Information Technology, Telecommunications, Engineering, or a related discipline.
Minimum of two years of relevant
in digital products, digital payments, fintech, telecommunications, financial services, e-commerce, business development, product support, or a related field.
Practical
supporting digital products, mobile applications, payment platforms, or digital customer channels.
in business analysis, performance reporting,
Requirements
documentation, testing, project coordination, or partner support.
Understanding of mobile money, digital payments, online commerce, virtual cards, application ecosystems, customer journeys, and platform-based business models is an advantage.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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Method of Application
- Submit your CV and Application on Company Website : Click Here
- Closing Date : 10th September, 2026
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