General Manager
AI job insight
ENVI Paje is seeking an experienced General Manager to lead lodge operations, commercial performance, guest experiences, and a high-performing team. The role combines strategic oversight with hands-on management of hospitality, wellness, sustainability, budgets, and departmental operations.
- Full-time leadership role at a boutique lodge in Paje Beach, Zanzibar
- Manage daily lodge operations, budgets, procurement, and departmental coordination
- Lead guest experience, wellness offerings, and sustainable hospitality practices
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AI summary
ENVI Paje is seeking an experienced General Manager to lead lodge operations, commercial performance, guest experiences, and a high-performing team. The role combines strategic oversight with hands-on management of hospitality, wellness, sustainability, budgets, and departmental operations.
- Full-time leadership role at a boutique lodge in Paje Beach, Zanzibar
- Manage daily lodge operations, budgets, procurement, and departmental coordination
- Lead guest experience, wellness offerings, and sustainable hospitality practices
- Work closely with ownership and the ENVI Corporate Team
- Application deadline: 22 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, General Manager, Resort ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in ZanzibarThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest General Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ENVI Paje and the role in Zanzibar.
- Add concrete examples related to sales, General Manager, Resort Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajiriwa Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-22.
Source and safety check
- Ajiriwa Tanzania
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-22
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this General Manager role in sales, General Manager?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Zanzibar under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ENVI Paje before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
ENVI Paje is seeking an experienced and dynamic General Manager to lead the overall operations and performance of the lodge.
The role requires proven experience managing boutique properties and taking a leading role in experiential hospitality operations, including lodges, camps or retreats.
The General Manager will be responsible for translating the lodge’s vision into operational and commercial success, working closely with ownership to understand expectations, protect the brand and deliver sustainable business performance.
The position also requires a strong focus on exceptional guest experiences, with wellbeing at the heart of the guest journey.
The ideal candidate is a hands-on, commercially driven and approachable leader who understands the owner-operator relationship, leads from the front and builds a motivated, high-performing team. A genuine passion for wellness, sustainability and meaningful guest experiences is essential.
Key Responsibilities
- 1. Strategic Leadership & Operational Oversight
- Provide overall leadership and direction to all departments, ensuring alignment with ENVI’s brand values, service standards and sustainability commitments.
- Develop and implement operational strategies to improve efficiency, performance and guest satisfaction.
- Drive the resort’s strategic objectives in collaboration with the ENVI Corporate Team.
- Identify opportunities for continuous improvement and business growth.
- 2. Operational Management
- Oversee all daily resort operations, including Front Office, Housekeeping, Food & Beverage, Wellness, Guest Experience and Maintenance.
- Ensure all facilities, infrastructure and guest areas are maintained to ENVI’s standards.
- Monitor operating budgets, inventory, procurement and supplier relationships.
- Ensure effective departmental coordination, operational planning and cost control.
- Ensure the resort’s wellness philosophy is consistently reflected across all departments and guest experiences.
- 3. Guest Experience & Relationship Management
- Ensure consistently high levels of guest satisfaction throughout the guest journey.
- Ensure wellness offerings and personalised guest journeys are delivered to the highest standards.
- Monitor guest feedback, resolve complaints and implement improvements.
- Build strong relationships with guests, VIPs, travel partners and key stakeholders.
- Work closely with Sales & Marketing to strengthen the resort’s positioning and reputation.
- 4. People & Culture
- Lead from the front, maintaining a visible, hands-on approach and fostering a collaborative, accountable team culture.
- Oversee recruitment, onboarding, training and performance management.
- nafasi za kazi
- Support and coach department heads, encouraging accountability and teamwork.
- Promote employee engagement, open communication and strong employee relations.
- Ensure performance reviews and development plans are implemented.
- 5. Financial Performance & Business Development
- Take ownership of the resort’s financial performance, budgets and profitability.
- Monitor revenue, occupancy, operational costs and departmental performance.
- Identify opportunities to increase revenue through guest experiences, wellness offerings and upselling.
- Review financial reports and implement corrective actions where necessary.
- 6. Compliance, Safety & Sustainability
- Ensure compliance with local legislation, licensing requirements, health and safety standards.
- Maintain a safe and secure environment for guests and employees.
- Champion ENVI’s sustainability initiatives and responsible operating practices.
- Build strong relationships with the local community and relevant stakeholders.
- 7. Brand, Sales & Corporate Collaboration
- Ensure ENVI’s brand identity and service philosophy are reflected across all guest experiences.
- Work closely with Corporate Sales & Marketing to support commercial strategies and initiatives.
- Maintain regular communication and reporting with the Corporate Team.
- Represent ENVI professionally with guests, partners, suppliers and the wider community.
- Work closely with the ENVI Corporate Team to support sales, marketing and the overall commercial positioning of the resort.
- Qualifications & Requirements
- 1. Qualifications & Hospitality Experience
- Degree or Diploma in Hospitality Management or a related field.
- Minimum of 7 years’ luxury hospitality experience, including 3 years in a General Manager or senior leadership role.
- Proven experience managing boutique properties and leading experiential resorts, lodges or camps.
- East Africa experience is strongly preferred.
- Wellness experience is an added advantage.
- 2. Leadership & People Management
- Proven ability to lead and develop multicultural teams.
- Hands-on leadership style, promoting teamwork, accountability and engagement.
- Strong communication, interpersonal and conflict-resolution skills.
- 3. Operational & Commercial Knowledge
- Strong understanding of resort operations, financial management and profitability.
- Knowledge of sales, revenue management, cost control and market positioning.
- Proficient in Property Management Systems (PMS), Point of Sale (POS) and hospitality reporting systems.
- 4. Guest Experience & Wellbeing
- Passion for luxury hospitality, holistic wellbeing and personalised guest experiences.
- Understanding of wellness-led hospitality and the guest journey.
- Commitment to sustainability, responsible tourism and exceptional service.
- 5. Personal Attributes & Professionalism
- High integrity, accountability and professionalism.
- Commercially minded, adaptable and solutions-oriented.
- Approachable, organised, proactive and confident in decision-making.
- Application Instructions
- Interested and qualified candidates should submit their applications via email to:
- Email: [email protected]
- Deadline: 22 November 2026
- Important: Applications will only be accepted until 22 November 2026. Interested candidates are encouraged to submit their applications before the deadline.