Customer Service Center Supervisor
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Sandvik Mining & Construction Tanzania Limited is hiring an experienced Customer Service Center (CSC) Supervisor to lead the Customer Sales Support team in Mwanza, Tanzania. The role focuses on coaching a team of representatives, driving sales targets, improving customer satisfaction, and optimizing the Order-to-Cash process. Applicants should have a degree or diploma in a commercial discipline, 4–7 years of supervisory experience in customer service or sales, and strong leadership and communication skills.
- Supervisory role leading a Customer Sales Support team in Mwanza
- Reports to the Logistic Manager and supports sales growth initiatives
- Requires 4–7 years of customer service or sales supervisory experience
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Sandvik Mining & Construction Tanzania Limited is hiring an experienced Customer Service Center (CSC) Supervisor to lead the Customer Sales Support team in Mwanza, Tanzania. The role focuses on coaching a team of representatives, driving sales targets, improving customer satisfaction, and optimizing the Order-to-Cash process. Applicants should have a degree or diploma in a commercial discipline, 4–7 years of supervisory experience in customer service or sales, and strong leadership and communication skills.
- Supervisory role leading a Customer Sales Support team in Mwanza
- Reports to the Logistic Manager and supports sales growth initiatives
- Requires 4–7 years of customer service or sales supervisory experience
- Degree or diploma in a commercial or related field required
- Apply via Sandvik career portal by 20 September 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in TanzaniaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Center Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sandvik Mining & Construction Tanzania Limited (“SMCT”) and the role in Tanzania.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Others; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Others
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Center Supervisor role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Tanzania under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sandvik Mining & Construction Tanzania Limited (“SMCT”) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Description
- SANDVIK MINING & CONSTRUCTION TANZANIA LIMITED
- CUSTOMER SERVICE CENTER (CSC) SUPERVISOR – MWANZA, TANZANIA
- At Sandvik Mining & Construction Tanzania Limited (“SMCT”), we’re passionate about development and advanced technology, and we always aim to offer the best possible
Experience
for our customers in a sustainable way. It’s a mission that takes commitment, but as an industry leader we aim for nothing but excellence in everything we do.
We are looking for an experienced and passionate Customer Service Center (CSC) Supervisor to lead our Customer Sales Support team and deliver an exceptional customer
while supporting business growth.
The role will report to the Logistic Manager and based in Mwanza, Tanzania.
Purpose of the role:
Responsible for overseeing and coordinating the Customer Sales Support Representative team, to lead, coach, and develop a team of Customer Sales Support Representatives (CSSRs) while ensuring efficient execution of customer service and sales support activities. You will play a key role in achieving sales targets, improving customer satisfaction, and driving continuous improvement through the Order-to-Cash process.
in a Customer Service or Sales Supervisory role
3.5 years of sales experience, preferably in internal sales
Demonstrated
leading, managing, and developing teams.
Skills and Competencies
Strong leadership and people management skills
Excellent communication and interpersonal abilities.
Strong customer focus and service orientation.
Planning, organizing, and problem-solving capabilities.
Ability to analyze data and make informed decisions.
Strong negotiation and conflict management skills.
High level of integrity, accountability, and professionalism
Ability to drive change and foster a high-performance culture
Why Join Sandvik?
Work with a global industry leader in mining and rock solutions.
Lead a team that directly impacts customer satisfaction and business performance.
Access opportunities for professional growth and career development.
Be part of a culture that prioritizes safety, innovation, and collaboration.
What is in it for you?
We offer you an interesting role in an international business environment, extraordinary products, great colleagues and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.
Application
Send your application as soon as possible as we will be evaluating candidates continuously, and no later than 22 September 2026. Read more about Sandvik Group and apply through: home. Sandvik/career
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Method of Application
- Submit your CV and Application on Company Website : Click Here
- Closing Date : 20th September, 2026.
- Dont Miss Latest Jobs In Tanzania. Subscribe Today. CLICK HERE
Key Responsibilities
- Lead, mentor, and develop the Customer Sales Support team to achieve departmental KPIs.
- Ensure excellent customer service and support that exceeds customer expectations.
- Monitor team performance and implement corrective actions where required.
- Build and maintain strong relationships with customers and key stakeholders.
- Identify new business opportunities and support sales growth initiatives.
- Support continuous improvement initiatives and process optimization.
- Participate in pricing reviews, budget planning, tender preparations, and sales activities.
- Ensure CSC processes and global guidelines are consistently followed.
- Manage resource planning and effective workload distribution.
- Champion a strong Environment, Health and Safety (EHS) culture and ensure compliance with company policies.
- What You Will Bring:
- Qualifications &
Requirements
- Degree or Diploma in a commercial discipline or related field
- Leadership training will be an added advantage
- 4 to 7 years of