Customer Care Officer
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Hoop Limited is hiring a Customer Care Officer to handle customer and prospective-customer calls across Tanzania. The role includes explaining devices and payment plans, resolving enquiries, referring callers to agents and tracking cases until resolution.
- Manage customer hotline and outbound follow-up calls
- Explain phone models, pricing and payment plans
- Connect callers with authorised agents
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Hoop Limited is hiring a Customer Care Officer to handle customer and prospective-customer calls across Tanzania. The role includes explaining devices and payment plans, resolving enquiries, referring callers to agents and tracking cases until resolution.
- Manage customer hotline and outbound follow-up calls
- Explain phone models, pricing and payment plans
- Connect callers with authorised agents
- Resolve and escalate customer complaints
- Requires Kiswahili and English
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, Customer supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in TanzaniaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hoop Limited and the role in Tanzania.
- Add concrete examples related to retail, call_center, Customer support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Officer role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Tanzania under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hoop Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
KEY RESPONSIBILITIES
- Hotline management:
- Answer incoming calls from customers and prospective customers across Tanzania promptly and professionally.
- Customer information:
- Explain our phone models, pricing, payment plans and application process clearly and accurately.
- Agent referral:
- Identify the caller’s location and connect them with the nearest authorised HOOP agent, sharing the agent’s contact details.
- Issue resolution:
- Help resolve customer enquiries and complaints, and escalate payment, device or account issues to the right department.
- Follow-up calls:
- Make outbound calls to confirm customers were served and their issues were fully resolved.
- Call records:
- Log all calls, enquiries and complaints, and track each case through to resolution.
- Agent directory:
- Keep an up-to-date list of active agents and their contacts by region.
- Customer feedback:
- Report common customer questions, complaints and trends to management to improve service.
Requirements
Diploma or Bachelor’s degree in Business, Marketing, Communications or a related field.
At least 1 year’s experience in a call centre or customer service role, ideally in telecoms, retail or financial services.
Excellent spoken Kiswahili and English, with a clear, polite and confident phone manner.
Patient and calm under pressure, able to handle a high volume of calls.
Good computer skills (MS Office; CRM or call-logging systems an advantage).
Good knowledge of smartphones and of Tanzania’s regions is an added advantage.
Ability to drive with a valid driving licence is an added advantage.
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Method of Application
- Send your job application to
- [email protected]
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