Relationship Officer Supervisor - Group Lending
AI summary
VisionFund Tanzania Microfinance Bank Limited is hiring a Relationship Officer Supervisor for Group Lending to lead and supervise the group lending team across Tanzania. The role involves monitoring field activities, ensuring portfolio quality, driving branch performance for savings, insurance, and loan targets, and coaching Relationship Officers. A university degree in a relevant field and at least two years of sales and credit management experience are required.
- Supervise and monitor Relationship Officers' daily group lending activities
- Drive branch performance for savings, insurance, and loan targets
- Ensure strong portfolio quality and zero tolerance for missed payments
- University degree and minimum 2 years sales and credit management experience required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Officer Supervisor - Group Lending evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to VisionFund Tanzania Microfinance Bank Limited and the role in Not specified.
- Add concrete examples related to sales, factory, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajiriwa Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ajiriwa Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Officer Supervisor - Group Lending role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research VisionFund Tanzania Microfinance Bank Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Specific
Responsibilities
- To supervise and monitor the daily activities of the Relationship Officers.
- Lead and supervise the group lending team in conducting accurate marketing and promotion of VFT products.
- Visit and verify all newly formed groups and clients before approval.
- Monitor field activities by visiting groups and clients.
- Conduct follow-up visits with existing clients according to the monitoring schedule.
- Handle client complaints promptly and ensure timely resolution.
- Drive branch performance through assigned staff to achieve targets for Saving, Insurance, and Loan related activities (disbursement, portfolio growth, portfolio quality, and number of clients).
- Support and oversee loan disbursement to ensure compliance with VFT procedures.
- Hold group lending team meetings to review performance and provide timely coaching.
- Maintain strong portfolio quality through close monitoring and proactive risk management.
- Conduct regular performance evaluations of the Relationship Officers, and recommend any promotion or termination to the Business Center/Branch Manager and/or Regional Manager.
- Ensure 100% on-time collection or enforce “zero tolerance against missed loan payments.”
- Perform other tasks as may be prescribed by the Supervisor or Management.
- MAJOR
- Staff Recruitment and Training (20%)
- Identify staff needs based on business case and market potential.
- Plan & coordinate recruitments in collaboration with BCMs/RMs and P&C where needed.
- Identify training needs for different cadres of Relationship Officers.
- Coach, encourage, and mentor Relationship Officers.
- Plan & coordinate trainings in collaboration with P&C for Relationship Officers.
- Spot emerging talents from the team for higher positions.
- Monitoring (40%)
- Monitor Relationship Officers' performance on a daily basis.
- Monitor the performance of Savings, Insurance, and loans offered to clients.
- Take timely corrective measures to address any deviation from the standards of implementation and performance of all loan products and other financial services.
- Validate information received from Relationship Officers regarding default payments, business activity, and other issues concerning the business.
- Coordination (20%)
- Work with Business Center Managers/Regional Managers in developing and implementing an expansion and market penetration program, including new products and expansion into new areas, and in identifying new business opportunities.
- Develop a roll-out and/or scaling-up plan which includes location, staffing plan, required budget, and projections.
- Oversee/implement the recruitment/hiring/onboarding of Relationship Officers in collaboration with BCMs and P&C.
- Liaise with IT to set up necessary technology and platforms for loan processing and monitoring.
- Support Relationship Officers in building a pipeline of potential borrowers.
- Support management in putting forward cases for scaling up business and products.
- Ensure all required documents for loans are correct and sent to the Credit Hub for approval.
- ajira
- Reporting (10%)
- Ensure proper reporting of loans in the core banking system.
- Prepare performance reports and analytics on a daily, weekly, and monthly basis and share with stakeholders.
- Take remedial actions based on analytics and share with stakeholders.
- Market Surveys and Lessons Learned (10%)
- Coordinate and support impact surveys as needed.
- Collect and share lessons learned with other stakeholders of the bank's business.
- Achieve desired social impact, including the number of children impacted, number of women, and coverage.
- KNOWLEDGE, SKILLS, AND ABILITIES
- Minimum Education, Training, and
Experience
in training and coaching teams.
Extensive expertise in statutory and regulatory frameworks governing banking practices with advanced knowledge of lending practices as well as the design and administration of the bank's products and services.
Very good communication, people management, and marketing skills.
Very good analytical skills (including the use of Excel in analyzing data and reporting).
List Additional Work
Required as a Minimum Qualification for this Position:
Proficient in Microsoft Office applications.
Be a good leader.
Model and demonstrate effective Christian leadership and be able to lead daily devotions.
CORE CAPABILITIES
Achieving Capabilities:
Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.
Proven ability to prepare and report various deliverables on time.
Satisfactory coordination, planning, organizational, monitoring, and communication skills.
Thinking Capabilities:
Thinking clearly, deeply, and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change.
Leads and manages financial services and products provision to clients.
Proven problem solver who shows both leadership and delegating skills.
Self-Managing Capabilities:
Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.
Should demonstrate maturity and provide strong spiritual leadership.
Continually improving and developing new skills.
Should be a role model for other staff in work/life balance.
Relational Capabilities:
Building collaborative relationships. Practicing gender and cultural diversity. Influencing individuals and groups.
Able to develop strong VFT relationships with clients.
Able to build a strong Relationship Officer Team.
DISCLAIMER:
VisionFund maintains a zero-tolerance policy for violence, abuse, or sexual exploitation against children and vulnerable adults by any staff or affiliates. To ensure client and community protection, we strictly prohibit hiring anyone with an unsuitable background, regardless of whether their role involves direct contact. Every team member must understand these safeguarding priorities and remain open to ongoing training.
Applicant Types Accepted:
Local Applicants Only
Requirements
- to Qualify for the Position:
- List academic, technical skills, or other knowledge required as a minimum qualification for this position.
- University Degree/Diploma in Economics, Rural Development, Agri-Finance, Accounting, Community Development, Finance, or Business Administration.
- Minimum of 2 years’ sales and credit management with at least 1 year of