Head of Commercial
AI summary
GSM Group seeks a Head of Commercial to lead customer relationship management, business development, and contract negotiations in the logistics sector. The role involves maintaining customer base, prospecting new business, and ensuring compliance with third parties. Based in Dar es Salaam, Tanzania.
- Focal point for customer relations and integrated logistics services.
- Responsibilities include contract management, price negotiation, and KYC compliance.
- Requires knowledge of market and competitors to develop unique selling propositions.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, securityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Commercial evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Gsm Group and the role in Not specified.
- Add concrete examples related to driver, sales, security, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Commercial role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Gsm Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Location: Tanzania State: Dar Es Salaam Jobs
Job Type: Full-Time Job category: Administrative/Secretarial Jobs in Tanzania Job Description
Job Title: Head Of Commercial DEPARTMENT: Commercial SECTION: Commercial BUSINESS UNIT: Logistics REPORTS TO: General Manager 1. KEY
Head of Commercial at Gsm Group - JobwebTanzania Home About Us Contact Privacy Policy Login/Register Submit a Job Submit a job Today: 1605 Jobs 14 Jul 2026 Head of Commercial at Gsm Group Never Miss a Job Update Again. Click Here to Subscribe Company: Gsm Group
Job Purpose
To be the focal point of contact between the company and customer and ensuring that the customer is provided with seamless, quality assured, cost effective, consistent, and reliable end-to-end integrated logistics services while protecting company’s interests by ensuring that the company receives her rightful and contractual
Benefits
on time and as per agreement. Provide leadership and direction in ensuring smooth functioning of overall commercial operations of the company to increase productivity through efficient customer recruitment and maintaining strategies and price negotiation 2. KEY DUTIES AND
Responsibilities
Customer Relationship Management o Maintain current customer base by driving efficiencies to ensure contracts remain financially viable and delivered on budget. o Develop and prospect for new business(es) by researching the market, partaking in tenders, submitting quotations timely and following them up until closure of business deals, visiting and meeting recruited and potential customers, calling the customers, and making introductions and selling our products. o Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. o Identify opportunities which will lead to an increase in customer base. o Ensure customers’ complaints are well registered, managed, addressed, resolved and feedback shared to all stakeholders. o Champion the prices review process according to prevailing market conditions or contract terms and ensure revised and agreed prices are communicated to all stakeholders timely and that cut off times on uplifted shipments are clearly indicated and understood by all stakeholders. o Contracts management and know your customer (KYC) procedures compliance. o Ensuring active contracts are in place for assigned clients/accounts and new accounts. o Quotations preparations and following up customers’ considerations and confirmations. o Conduct surveys, visits, and make calls to ensure a robust pipeline of opportunities. o Analyse the business performance, including profitability, revenue, pricing and CVP. o Participate in customer services and troubleshooting activities. Customer Service Delivery o Forecast sales for the coming weeks/months. o Ensure compliance with all third parties (BIVAC, Ogefrem, Shipping Lines, TRA, TPA, TBS, GCLA etc.,) is adhered to all shipments requiring the same for smooth and timely loading, delivery, clearance, and offloading. o Ensure all queries/inquiries from customers are responded to within reasonable time (preferably within 24 hours). o Ensure all extra charges (standing time, storage, demurrage, customs warehouse rents, removal charges etc.,) are clearly communicated to customers and the accountable party confirms for easy and smooth compensations. o Ensure exceptional service level to the clients by adhering to process flow (Standard Operating Procedure – SOP) timelines (Turnaround time – TAT) and contract terms. Cash Collection o Ensure customers’ statements of accounts are reconciled, up-to-date and shared with the customers as frequently as per agreements. o Ensure invoicing procedures are well communicated for correct invoicing. o Ensure all extra charges are fairly confirmed by customers and billed timely. Reporting o Ensure all reports of clearance status, deliveries tracking, standing time etc., are up to date, have correct details and status and are shared with customers as per agreed timelines and frequencies. o Ensure all reports of performance evaluation, business review, truck turnaround time, prices reviews, pipelines etc., are discussed with the customer and submitted to managements of both parties timely. o Ensure post-mortem reports after shipments deliveries are prepared by identifying achievements and areas of improvements and share the reports with the customer and management. o Conduct monthly performance self-assessment evaluation, get it reviewed and signed off and implement all generated actions to improve personal performance (if required). o Review monthly and weekly reports and discuss with management (targets vs actual, shipments deliveries status, market research, post-mortem, cash collections, etc.). o Any other task given by the management. Qualification. • Bachelor’s degree in business Administrations (Marketing) or any related field • Minimum of eight (8) years of working
Experience
in a managerial/senior position in logistics field Sharing is Caring! Click on the Icons Below and Share Method of Application Submit your CV and Application on Company Website : Click Here Closing Date : 25th July , 2026. Dont Miss Latest Jobs In Tanzania. Subscribe Today. 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