Head Digital Platforms & Channels Support
AI summary
Senior role at CRDB Bank leading digital platforms and channels support. Responsibilities include implementing and supporting digital banking channels, card systems, and integration platforms. Full-time position in Dar es Salaam, Tanzania.
- Lead strategy and operations for all digital banking channels
- Provide second-level support for Internet, Mobile, Agency Banking etc.
- Oversee card management systems and payment integrations
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, securityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head Digital Platforms & Channels Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CRDB Bank and the role in Not specified.
- Add concrete examples related to driver, sales, security, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head Digital Platforms & Channels Support role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CRDB Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Tanzania State: Dar Es Salaam Jobs
Job Type: Full-Time Job category: IT/Telecom Jobs in Tanzania Job Description Reporting Line DIRECTOR OF ICT Location Tanzania Head Office Department DEPARTMENT OF ICT Number of openings 1
Head Digital Platforms & Channels Support at CRDB Bank - JobwebTanzania Home About Us Contact Privacy Policy Login/Register Submit a Job Submit a job Today: 1605 Jobs 23 Jul 2026 Head Digital Platforms & Channels Support at CRDB Bank Never Miss a Job Update Again. Click Here to Subscribe Company: CRDB Bank
Job Purpose
To implement new solutions, enhancements, and integrations while providing second-level support for all digital channel platforms, including Internet Banking, Mobile Banking, Agency Banking, USSD, and other self-service systems, ensuring high availability and consistent customer experience; enhance card and payment platforms while providing second-level support for ATM/POS switch systems, card production and card management systems (Debit, Credit, Prepaid, etc.), and integrations with national, regional, and international payment networks, including Visa, Mastercard, UnionPay (CUP), RuPay, and other payment schemes; to design, implement, enhance, and support integration platforms, APIs, Enterprise Service Bus (ESB), middleware, and microservices architectures to enable secure, reliable, and scalable integration between banking systems, channels, third-party providers, and partner ecosystems; to provide second-level operational support for platforms and integrations, manage incident resolution, problem management, performance monitoring, and ensure adherence to service levels, security standards, and business continuity requirements. Principle
Responsibilities
Lead the strategy, roadmap, availability, performance, resilience, and continuous improvement of all digital banking channels, ensuring alignment with business goals and digital transformation objectives. Drive adoption, utilization, customer experience, and service performance across Mobile Banking, Internet Banking, Agency Banking, Merchant Portals, Corporate Digital Banking, Self-Service Platforms, and Open Banking services. Provide strategic oversight of card management systems, ATM and POS platforms, card production systems, and all debit, credit, prepaid, virtual, and digital card products. Lead integration and certification activities with card schemes, payment networks, national switches, and regional payment ecosystems. Ensure card and payment platforms remain secure, compliant, scalable, and capable of supporting emerging payment technologies. Oversee ESB, API Management, Open Banking, and enterprise integration platforms while promoting API-first architecture and reusable services. Establish integration governance standards and ensure seamless connectivity across core banking systems, enterprise applications, fintech partners, government platforms, and subsidiaries. Partner with business units, digital banking teams, product owners, and subsidiaries to deliver innovative digital products and enhancements. Drive the adoption of emerging technologies such as Embedded Finance, Digital Wallets, QR Payments, Instant Payments, and AI-enabled customer services. Lead proof-of-concepts and innovation initiatives that support business growth, operational efficiency, and customer value. Ensure 24×7 operational support, proactive monitoring, observability, incident management, service continuity, capacity planning, performance optimization, and resilience testing across all digital platforms. Lead and govern a portfolio of digital channel, card, and integration programmes, prioritizing initiatives based on strategic value, customer impact, risk, and
Benefits
realization. Ensure compliance with SDLC, change management, release management, architecture standards, cybersecurity requirements, PCI-DSS, data protection regulations, card scheme rules, and Bank of Tanzania guidelines. Embed security-by-design principles across all solutions and proactively manage technology risks affecting customer-facing platforms and services. Manage strategic relationships with vendors, fintechs, service providers, and integration partners, ensuring effective SLA performance, service quality, and contractual compliance. Develop and manage CAPEX and OPEX budgets while driving cost optimization through automation, platform consolidation, service rationalization, and efficient technology investment utilization. Build and lead a high-performing team through effective performance management, capability development, succession planning, and a culture of innovation, accountability, continuous learning, and service excellence. Qualifications Required Bachelor’s degree in information and communication technology (ICT), Computer Science, Information Systems, Software Engineering, Computer Engineering, or a related field. Master’s degree in computer science, Information Technology, Software Engineering, Telecommunications, Engineering, Business Information Systems, or related field. Minimum 7 years of
Experience
in Banking Technology or Digital Banking environments. Minimum 3 years in a Senior Management position leading Digital Channels, Payments, Integrations, or Cards platforms. Professional certifications such as ITIL/COBIT, ISO 27001/PCI-DSS, TOGAF, PMP/PRINCE2, Agile/Scrum, and CISM or CISSP will be an added advantage. Proven
managing large-scale digital ecosystems across multiple markets or subsidiaries. Demonstrated
supporting Mobile Banking, Internet Banking, Agency Banking, API Platforms, Card Management Systems, ATM/POS Switching Platforms, and Open Banking ecosystems will be an added advantage. Strong knowledge of cloud-native platforms, containerization, Kubernetes, Rancher, API Gateways, and enterprise middleware. Proven
managing strategic technology vendors and large transformation programmes.
operating within highly regulated financial services environments. Strong knowledge of Digital Banking Platforms, Omnichannel Banking Architecture, Card and Payment Ecosystems, Open Banking, API Management, and Enterprise Integration Platforms (ESB). Sound understanding of Digital Product Delivery, Enterprise Architecture principles, Agile delivery methodologies, and DevSecOps practices. Good knowledge of IT Service Management (ITIL), Banking Operations and Regulations, Technology Risk Management, and Cybersecurity frameworks. Strong leadership capabilities in digital transformation, strategic planning and execution, portfolio and programme management, and data-driven decision-making. Proven expertise in financial and budget management, vendor and contract management, and incident and crisis management. Excellent stakeholder management, negotiation, influencing, communication, and presentation skills with the ability to engage effectively at executive level. CRDB Commitment CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged. It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices. Recruitmentservices Only Shortlisted Candidates will be Contacted. Sharing is Caring! Click on the Icons Below and Share Method of Application Submit your CV and Application on Company Website : Click Here Closing Date : 28th July , 2026. Dont Miss Latest Jobs In Tanzania. Subscribe Today. 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