Grievance Mitigation Committee (GMC) Head
AI summary
ASA Microfinance Tanzania Limited seeks a GMC Head to handle employee grievances. Requires 10-15 years managerial experience and a degree in Management/Law. Priority given to retired female professionals.
- Independent role handling employee grievances
- 10-15 years managerial experience required
- Bachelor's or Master's degree in Management or Law
- Excellent English communication skills
- Must maintain confidentiality and adhere to policies
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, finance, Human ResourcesThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Grievance Mitigation Committee (GMC) Head evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ASA Microfinance Tanzania Limited and the role in Not specified.
- Add concrete examples related to internship, finance, Human Resources, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajiriwa Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ajiriwa Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Grievance Mitigation Committee (GMC) Head role in internship, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ASA Microfinance Tanzania Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Grievance Mitigation Committee (GMC) Head Number of positions: One Organization Background ASA Microfinance (Tanzania) Limited, incorporated under the Companies Act, 2002, is a subsidiary of ASA International, one of the world’s leading microfinance institutions. Visit their website at www.asa-international.com . The Company is an equal opportunity employer and is inviting applications from qualified, competent and dynamic Tanzanian citizens with a strong commitment to socio-economic development. Role The GMC Head is an independent position whose sole responsibility is to settle unresolved employee grievances that may have an adverse impact on the effective operation of ASAI. The GMC Head is accountable for ensuring that both parties find the GMC mitigation process transparent, informative and thorough while adhering to policy and regulations. She must carry out the
Responsibilities
of the position in a manner that minimizes risks relating to staff privacy and ensures that all disclosures, relevant data and documents are handled seriously, treated as confidential and managed without fear of reprisal of any form against any employee. She must adhere to all
Open employee complaints or appeals and Direct Complaints. Immediately forward all received Appeals, Direct Complaints and Complaints reported in the GMC-Entity to the GMC-Group for further guidance and ensure adherence to GMC-Group guidelines during the mitigation process. Maintain confidentiality in GMC activities and follow the respective Entity manuals and Country Labour Law to uphold justice. Send the following monthly GMC reports in the required format within the allotted time: "Monthly Meeting & Appeal Report Format" (Annex-1): Two monthly meeting reports, in accordance with the "Monthly Meeting & Appeal Report Format" (Annex-1), must be sent to the GMC-Group. These reports concern the scrutiny and summarization of received complaints and appeals. "Monthly Complaints follow-up report" (Annex-3): This report contains the updated status of employees’ complaints. "Punishment Report" (Annex-2): This report scrutinizes whether the actions taken by management against staff for offences comply with the respective entity’s manual. "Quarterly reports on Appeals & Direct complaints": This report covers the final status of received Appeals and Direct Complaints. nafasi za kazi Manual review: Scrutinize differences in key practices between the HR manual and Labour Law regarding matters such as termination, demotion, promotion, withheld increments, penalties, transfers and others. Lead GMC sessions as the resource person in orientation programmes, training sessions, exit interviews and online training sessions arranged by the HR department of the respective entity. Follow and adhere to the GMC policy, procedure and instructions of the Group GMC-Chairperson. Conduct physical visits to the respective Entity branches concerning a grievance, when required, after receiving guidance or instructions from the Group-GMC.
Requirements
- established by the GMC-Chairperson of Group-GMC at every stage of GMC functionality.
- for Applicants Application letter. Curriculum Vitae containing details of work
Education
and Skills Bachelor’s or master’s degree in Management, Law or a related field. Extensive
Experience
of 10–15 years in managerial roles; priority is given to a retired female professional. Excellent verbal and written communication skills in English. Ability to handle stressful situations with grace and professionalism. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. A record of delivering excellent results in leadership roles and commanding respect. Ability to analyse data and identify trends in staff complaints. Knowledge of relevant laws and regulations of the respective entity. Essential Values, Behaviours and Skills Self-driven with a zeal-to-do approach. Excellent team player with a positive attitude. Meticulous, attentive to detail and able to meet deadlines. Strong understanding of the country’s laws. Strong moral and ethical values, good physical and mental health, and strong integrity. Ability and willingness to visit branches when necessary. General
and skills, together with the postal and telephone contacts of three referees. Mode of Application Applicants who consider themselves competent for the position should send their application to recruitment@asatanzania.co.tz . Applications may also be delivered to the Head Office at: Plot No. 87, Msese Street Kinondoni Road Application Deadline Applications must be received before 1700HRS on 31 July 2026. Only shortlisted candidates will be contacted for an interview. No telephone calls are allowed for inquiries. No allowances will be admissible for the interview.