FTTX Insight & Reporting Engineer
AI summary
Vodacom Tanzania is hiring an FTTX Insight & Reporting Engineer to deliver end-to-end service assurance analytics, performance monitoring, customer experience reporting, and operational insights across its FTTX ecosystem. The role involves monitoring ONT, OLT, GPON, CPE, BNG, and customer experience systems, producing performance reports and dashboards, conducting root cause analysis, and supporting capacity planning and optimization. Candidates should have a Bachelor’s degree in Telecommunications Engineering, Computer Science, or a related field, strong FTTX/GPON knowledge, and proficiency in analytics tools such as Power BI, Tableau, SQL, or Excel.
- End-to-end FTTX service assurance and performance monitoring role
- Produce daily, weekly, monthly, and executive performance reports
- Root cause analysis across OLT, ONT, CPE, BNG, AAA, CRM, OSS, and NMS
- Capacity planning and optimization support using performance analytics
- Requires Bachelor’s degree in Telecommunications Engineering, Computer Science, or related field
- Proficiency in Power BI, Tableau, SQL, or Excel required; Python is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Network EngineerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest FTTX Insight & Reporting Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Vodacom and the role in Not specified.
- Add concrete examples related to call_center, internship, Network Engineer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this FTTX Insight & Reporting Engineer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Vodacom before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Role purpose
The FTTX Insight & Reporting Engineer delivers end-to-end service assurance analytics, performance monitoring, customer
Experience
reporting, and operational insights across Vodacom Tanzania’s FTTX ecosystem, covering ONT, OLT, GPON, CPE, BNG, and customer
systems.
• Lead FTTX performance assurance and reporting through continuous monitoring of network, service, and customer
performance.
• Generate actionable insights using analytics, trends, and KPIs to detect degradation, recurring faults, and customer-impacting issues.
• Provide proactive service visibility through dashboards, automated reports, and end-to-end assurance monitoring.
KPIs; and identify, correlate, and escalate service-impacting events and performance degradation.
2. Reporting & Insight Generation: Produce daily, weekly, monthly, and executive FTTX performance reports, develop dashboards and scorecards for operational and management visibility, and conduct trend analysis with recommendations to improve service and operational efficiency.
3. Root Cause Analysis & Service Investigations: Investigate recurring customer issues, service degradation, congestion, and major incidents by correlating information across OLT, ONT, CPE, BNG, AAA, CRM, OSS, and NMS platforms, and provide root-cause findings with corrective-action recommendations.
4. Capacity Planning & Optimization Support: Analyze capacity utilization across FTTX network domains, identify service bottlenecks and performance constraints affecting customer experience, and support engineering teams with performance analytics and optimization recommendations.
5. Data Management & Reporting Automation: Develop automated reports and dashboards using business intelligence and analytics platforms while ensuring the integrity, accuracy, and consistency of operational performance data.
6. Cross-Team Collaboration & Governance: Collaborate with CSOC, Access Network, IP Core, Customer Care, IT, and Engineering teams; support governance forums with service performance insights, risks, actions, and recommendations; and participate in RCA and performance reviews, service improvement initiatives, and management reporting.
Who you are
Technical Competencies, Skills & Knowledge
•Technical Knowledge: Strong understanding of FTTX and GPON architectures, including ONTs, OLTs, optical distribution networks, customer premises equipment, BNG, AAA, subscriber management systems, OSS/NMS platforms, service assurance systems, and performance management tools.
•Technical & Analytical Skills: Proven capability in KPI management, performance reporting, service assurance analytics, trend analysis, customer
monitoring, troubleshooting, and converting large datasets into actionable insights.
•Tools & Reporting: Proficiency in Power BI, Tableau, SQL, Excel, or equivalent analytics tools, with knowledge of Python considered an added advantage.
•Behavioural Skills: Excellent analytical thinking, problem-solving, communication, presentation, stakeholder engagement, teamwork, and cross-functional collaboration skills at operational and management levels.
Must have technical/professional qualifications:
• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, Data Science, or related field.
• Professional certifications in Data Analytics, Power BI, SQL, Telecommunications, Networking, Service Assurance, or Business Intelligence are advantageous.
• Minimum 3 years’
in telecommunications service assurance, network performance management, broadband operations, customer
analytics, or reporting functions.
•
supporting FTTX, GPON, broadband, or IP service environments is highly desirable.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your
doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
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What’s in it for you
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
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Method of Application
Submit your CV and Application on Company Website : Click Here
Closing Date : 20th September, 2026.
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Key Accountabilities
- and decision ownership
- 1. FTTX Service Performance Monitoring & Assurance: Monitor ONTs, OLTs, BNGs, GPON networks, and customer service platforms using OSS, NMS, and analytics tools; track service and customer