Customer Service Officer
AI summary
World Vision Tanzania is hiring a Customer Service Officer for a full-time fixed-term position at the Head Office VF Office. The role involves data entry, banking activities, petty cash management, customer service, and savings mobilization. A degree in Accounting and strong financial, analytical, and communication skills are required.
- Degree in Accounting required
- Responsibilities include data entry, banking activities, and customer service
- Full-time fixed-term contract with World Vision
- Based at World Vision Tanzania Head Office VF Office
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to World Vision and the role in Not specified.
- Add concrete examples related to call_center, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajiriwa Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ajiriwa Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research World Vision before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Customer Service Officer
- With 75 years of experience, World Vision's focus is on helping the most vulnerable children overcome poverty and
Experience
fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Employee Contract Type:
Local - Fixed Term Employee (Fixed Term)
Job Description
(10%) Data Entry
Ensure accurate data entry where Tablet fails.
Ensure approval documents are in place for manual data entry.
Supervise & Confirm Mobile change & ATM registration at the Business Center.
Customer satisfaction.
Problem solving.
(20%) Banking Activities
Register the bank pay in slips and issue receipts to the respective clients.
Initiate cheque payments, and submit to central process.
Does Bank reconciliation.
Acknowledges bank correspondence.
Sends disbursement sheet to Central processing center.
Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel.
Efficiency 20% - Payments and Petty cash management
Petty cash reimbursement, disbursement as per policy.
Effect cash and cheque payments as per authorized, approved or request voucher.
Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any.
Purchases of office items e.g. water, sugar, tea bags, utensils e.t.c.
Efficiency.
Customer Service 15%
Attends customer inquiries.
Promotes/markets Savings.
Directs customers to respective officer or right channel.
Monitors/attends customers’ ATM usage.
Register and solve customers’ compliances.
Pass right information to customers.
Issues marketing tools such as fliers to customer.
Reports 10%
Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client.
Reports to disbursement officer Missing or problematic clients on the disbursement.
Report delivery and loss of assets.
Savings Mobilizations 15%
Mobilize, Market and sells savings to clients.
Opens savings accounts.
Ensure KYC of savings are approved by BCM.
(10%) Office Administration
Keeps under safe custody all clients loan collaterals, files, documents and other valuable items.
ajira
Keep documents in hand under custody.
Keep proper documentations of payments.
Post and receive the Business Centre Parcels.
Compile customer complaints and reports to Call Centre Manager.
Does photo copy and printings.
Keeps business center stationery.
Safety and reputation/ image.
KNOWLEDGE, SKILLS AND ABILITIES
List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner.
Minimum education, training and
required as a minimum qualification for this position.
Proficient in Microsoft office application.
Be a good leader.
Very good communication and marketing skills (both written and verbal).
Model and demonstrate effective Christian leadership and able to lead daily devotions.
CORE CAPABILITIES
Achieving Capabilities:
Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively. Proven ability to prepare and report various deliverables on time.
Thinking Capabilities:
Thinking clearly, deeply and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change. Leads and manages change process. Able to identify key strategic and market focuses for VFT. Proven problem solver who shows both leadership and delegating skills.
Self-Managing Capabilities:
Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness. Should demonstrate maturity and provide strong spiritual leadership. Continually improving and developing new skills. Should be a role model for other staffs in work/life balance.
Relational Capabilities:
Building collaborative relationships. Practising gender and cultural diversity. Influencing individuals and groups. Able to develop strong VFT relationships and Clients. Builds strong teams work. Able to manage the multiple relationships of Staff and Central Processing Centre.
Applicant Types Accepted:
Local Applicants Only
Requirements
- to qualify for the position:
- List academic, technical skills or other knowledge required as a minimum qualification for this position.
- Degree Holder in Accounting.
- Must have a clear understanding of data entry and technology.
- Very good knowledge and comfort dealing with financial information.
- Very good analytical & reporting skills.
- List additional work