Customer Journey and Experience Officer
AI summary
Mixx by Yas, a leading fintech company within the AXIAN Group, is hiring a Customer Journey and Experience Officer in Dar es Salaam. The role focuses on optimizing customer journeys, conducting research, and improving service design across mobile money channels. Applicants should have a bachelor's degree and at least two years of relevant experience.
- Fintech role within the AXIAN Group pan-African network
- Focus on mobile money customer experience optimization
- Female applicants encouraged; inclusive workplace culture
- Requires bachelor's degree and minimum 2 years' experience
- Application deadline: September 14, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Experience, Service DesignThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Dar es SalaamThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Journey and Experience Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mixx by Yas and the role in Dar es Salaam.
- Add concrete examples related to call_center, Customer Experience, Service Design, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajiriwa Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ajiriwa Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Journey and Experience Officer role in call_center, Customer Experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Dar es Salaam under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mixx by Yas before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Mixx is Hiring: Customer Journey and
Experience
Officer
Mixx is seeking a motivated and experienced
Customer Journey and
Officer
to join our dynamic team. If you have a passion for understanding and enhancing customer interactions within the mobile money industry, this role is for you.
About Mixx by Yas
Joining Mixx by Yas means becoming part of a leading fintech company within the AXIAN Group, a prominent pan-African player operating across five African countries. We are a fast-growing organization driven by a culture of innovation, agility, and impact. Our young, passionate, and ambitious teams are actively shaping the future of financial services.
At Mixx, we champion diversity as a core strength. We encourage female applicants and are committed to fostering a fair, inclusive, and stimulating professional environment for all.
Key
improvements.
Apply service design principles to enhance customer interactions.
Collaborate with business units to ensure a consistent customer experience.
ajira
Leverage customer insights to drive process and service improvements.
Conduct customer research to understand behaviors, needs, and expectations.
Analyze journey performance using CRM, analytics, and customer feedback data.
Prepare KPI reports on customer engagement and satisfaction.
Lead usability testing, monitor customer sentiment, and drive continuous improvements.
Core Competencies:
Customer
& Journey Management
Customer-Centric Mindset
Analytical Thinking & Problem Solving
Customer Research & Insights Analysis
Service Design & Process Improvement
Stakeholder Management & Cross-Functional Collaboration
Results Orientation & Continuous Improvement
Qualifications and
Bachelor's degree required, preferably in Business Administration.
Minimum of 2 years' relevant experience.
Good knowledge of the mobile money industry, customer care, and customer relationship management.
Location:
Dar Es Salaam
How to Apply:
If this description resonates with your professional profile and aspirations, we invite you to grow with us. Apply before September 14, 2026.
Responsibilities
- Ensure new user journeys align with organizational standards.
- Review and optimize customer journeys to improve usability and adoption.
- Develop and maintain customer journey maps across all channels.
- Identify pain points and recommend customer