Customer Care Officer Job Opportunity at Watu Africa | July 2026
AI summary
Watu Africa, a fast-growing asset finance company in Tanzania, is hiring a Customer Care Officer in Mwanza. The role involves handling customer inquiries and complaints, performing telesales, maintaining databases, and supporting marketing operations. Requires 2+ years of customer service or telesales experience and a diploma or degree in a relevant field.
- Join a dynamic, customer-centric asset finance company in Mwanza.
- Role includes telesales, customer support, and database management.
- Requires 2+ years of experience and diploma/BSc in Marketing or Business.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in WaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Officer Job Opportunity at Watu Africa | July 2026 evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Watu Credit Job Vacancies and the role in Wa.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajira Yako Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ajira Yako Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Officer Job Opportunity at Watu Africa | July 2026 role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Wa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Watu Credit Job Vacancies before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Care Officer Job Opportunity at Watu Africa | July 2026 Full Time Mwanza , Tanzania July 16, 2026 Customer Service Jobs Job Overview Customer Care Officer Job Opportunity at Watu Africa | July 2026 Customer Care Officer Watu Africa Mwanza About WATU: WATU is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality. Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community. We Empower Entrepreneurs by providing the means needed to move and improve lives. Our business is growing rapidly, and with more than 3000 customers in Tanzania, we are looking for an enthusiastic Customer Care Officer in Mwanza, Tanzania. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities. Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity! As a Customer Care Officer also supports marketing operations by performing various clerical tasks, such as updating computer databases, writing consumer rating reports, providing market research studies, analyzing competition, and arranging promotional events. Customer Care Officer Job Opportunity at Watu Africa | July 2026 KEY
Responsibilities
Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints Telesales through outbound and inbound calls to generate leads and clients Building and maintaining clients and leads databases. Regular follow up with leads generated through customer care log and convert them to clients. Handling and resolving customer queries and complaints regarding product sales to customer service problems Providing customers with the organization’s service and product information Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Obtaining and evaluating all relevant data to handle complaints and inquiries Recording details of comments, inquiries, complaints, and actions taken Managing administration, communicating and coordinating with internal departments Compiling data, preparing reports, weekly recollection etc. Other duties as assigned KNOWLEDGE, SKILLS AND
Experience
REQUIRED: Proven
as a customer service or telesales officer Good understanding of office management, sales and marketing principles Demonstrable ability to multi-task and adhere to deadlines Able to react effectively and calmly in emergencies Able to maintain customer confidentiality Well-organized with a customer-oriented approach Good knowledge of market research techniques and databases Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools) Exquisite communication and people skills Diploma; BSc in Marketing, Business or relevant field is a strong advantage 2+ years of working
in the relevant field WHAT WE OFFER: Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those Opportunities to learn and grow together with us Competitive compensation package Health
Benefits
How to Apply CLICK HERE TO APPLY OTHER JOBS , TANZANIA JOBS , NGO's JOBS , NAFASI ZA AJIRA Apply for this job × Apply for job You need a resume to apply for a job. Please create a resume first. Create New Resume Share: Watu Credit Job Vacancies Company Information Total Jobs 79 Jobs Location Tanzania Related Jobs Clear All Filter Email Me Jobs Like These × New Job Alert Never miss a chance! Let us know your job expectations, so we can find you jobs better! Email Keywords Email Frequency Daily Weekly Fortnightly Monthly Save Showing 1–7 of 315 jobs 20 Call Center Agent Job Opportunities at Sokabet | July 2026 Sokabet Job Vacancies Full Time July 24, 2026 Send to friend Share View more 5 days ago Counter Attendant (Wakike) Anahitajika at G5 Lounge Kigamboni G5 Lounge Kigamboni Job Vacancies Full Time July 23, 2026 Send to friend Share View more 6 days ago Mini Supermarket Female Shopkeeper at Green Bird College (Mwanga) Green Bird
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