Customer Acquisition & Onboarding Officer
AI summary
FikaShop, a business digitization platform, is hiring a Customer Acquisition & Onboarding Officer to grow its customer base across Tanzania. The role combines cold calling, field visits, social media outreach, and WhatsApp-based onboarding of local businesses onto the FikaShop app. This is a hybrid position with a base salary plus uncapped commission.
- Base salary plus uncapped commission based on sales performance
- Hybrid role combining remote outreach with in-person field visits
- Own the full customer journey from first contact to active user
- Onboard new customers via WhatsApp and ensure first app action within one week
- Weekly reporting on KPIs, pipeline, and customer feedback
- Ground-floor startup role with growth potential into team lead
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Base salary plus uncapped commission. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Acquisition & Onboarding Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to FIKACHU COMPANI LIMITED and the role in Not specified.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajiriwa Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Ajiriwa Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Acquisition & Onboarding Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research FIKACHU COMPANI LIMITED before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Acquisition & Onboarding Officer
About FikaShop
FikaShop (
fikashop.app
) is a business digitization platform that helps local and small businesses run smarter. With FikaShop, a business can manage orders, track finances, control inventory, generate digital menus, create invoices, and scan physical records into a digital ledger — all from one simple app. Our mission is to move businesses that operate manually or with fragmented tools into the digital age.
Role Summary
We are looking for an energetic, self-driven Customer Acquisition & Onboarding Officer to grow FikaShop's customer base and make sure every new customer succeeds with the product. You will find prospects through cold calling, direct messaging, and in-person visits to local businesses, close them, and then personally onboard them onto FikaShop through WhatsApp. You own the full journey from first contact to an active, happy customer.
This is a hybrid role: outreach and onboarding can be done remotely, but you will also spend time in the field visiting businesses face-to-face.
Key
Responsibilities
- Customer Acquisition:
- Identify and approach local businesses (restaurants, shops, cafes, service businesses) that would benefit from FikaShop.
- Make daily cold calls to prospect businesses and book demos or sign-ups.
- Conduct field visits — walk into businesses, pitch FikaShop, and demonstrate the app on the spot.
- Send personalized direct messages (DMs) to prospective clients on Instagram, WhatsApp, and other social channels.
- Follow up persistently and professionally with every lead until a clear yes or no.
- Customer Onboarding (via WhatsApp):
- Onboard every new customer through WhatsApp: set up their account, walk them through orders, inventory, menus, invoices, and the scan ledger.
- Make sure each customer completes a first real action in the app (first order, first menu, or first invoice) within their first week.
- Assist customers to set up their own custom websites on FikaShop.
- Answer customer questions promptly and hand over complex technical issues to the product team.
- Check in with recently onboarded customers to keep them active and gather feedback.
- ajira
- Reporting & Feedback:
- Submit a weekly report every Friday covering all KPIs, the sales pipeline, customer feedback, and challenges.
- Keep an accurate, up-to-date record of every prospect, call, visit, DM, and onboarding.
- Share market insights and customer objections with the team to improve the product and the pitch.
- Weekly Reporting
- You will submit a written report covering:
- Number of new customers signed and onboarded this week vs. target.
- Activity numbers: calls made, visits done, DMs sent, demos given.
- Pipeline: prospects in progress and expected closes for next week.
- Customer feedback, objections heard, and product suggestions.
- Challenges faced and support needed.
- A short weekly review call with management will follow each report.
Requirements
Proven
Experience
- in sales, customer service, field marketing, or a similar customer-facing role.
- Confident cold caller and face-to-face communicator — comfortable walking into a business and pitching.
- Strong written communication for DMs and WhatsApp onboarding; fluent in Swahili and English.
- Comfortable with smartphones and apps; able to teach non-technical business owners how to use FikaShop.
- Self-motivated, organized, and disciplined about tracking numbers and reporting.
- Able to move around locally for field visits (own transport is an advantage).
- Nice to have:
- Existing network of local business owners.
- onboarding customers onto a digital product or app.
- selling to restaurants, shops, or SMEs.
- What We Offer
- Base salary plus uncapped commission — the more you sell, the more you earn.
- Flexible hybrid working: remote outreach plus field days.
- Ground-floor role in a growing startup with room to grow into a team-lead position as we scale.
- Direct impact: you are the face of FikaShop to every new customer.
- How to Apply
- Use the
- application form here
- .