Client Relations Officer Mobile Trading Platform (MTP)
AI summary
Paveway Africa Ltd is hiring a Client Relations Officer for its Mobile Trading Platform in Dar es Salaam. The role involves supporting clients with account activation, trade orders, payments, and resolving platform issues. Applicants should have a diploma or degree in Business, Finance, or Economics and 1-3 years of experience in capital markets or stock brokerage.
- Full-time, on-site position in Dar es Salaam
- Requires 1-3 years of experience in client relations or operations in capital markets
- Diploma or Bachelor's degree in Business, Finance, Economics, or related field needed
- Application deadline is 7th Sept 2026
- Send resume to careers@pavewayafrica.co.tz
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Dar es SalaamThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Client Relations Officer Mobile Trading Platform (MTP) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Paveway Africa Ltd and the role in Dar es Salaam.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ajiriwa Tanzania; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ajiriwa Tanzania
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Client Relations Officer Mobile Trading Platform (MTP) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Dar es Salaam under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Paveway Africa Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Paveway Africa Ltd
Recruitment and Industry Consultancy
We Are HIRING!
CLIENT RELATIONS OFFICER MOBILE TRADING PLATFORM (MTP)
LOCATION:
Dar es Salaam
EMPLOYMENT TYPE:
Full-time, On-site
DEPARTMENT:
Client Services / Operations
INDUSTRY:
Capital Markets / Stock Brokerage
JOB SUMMARY
Responsible for supporting clients using the Mobile Trading Platform (MTP), assisting with account activation, trade orders, payments, and resolving platform-related issues. The role involves coordinating with clients, brokers, the exchange, and internal teams to ensure smooth and efficient trading operations.
KEY
Responsibilities
- Assist clients with MTP account registration, activation, login, and account migration.
- Guide clients on how to use the MTP to place, amend, cancel, and monitor buy and sell orders.
- Monitor client orders and follow up on pending, cancelled, rejected, and executed orders.
- Assist clients with issues relating to CDS accounts, CDS numbers, KYC verification, and account activation.
- Verify client information and coordinate with relevant teams where CDS or account details are not reflected correctly.
- Follow up on payments, refunds, and collection account confirmations related to client trades.
- Respond to client inquiries through phone calls, emails, WhatsApp, and other communication channels.
- Handle and resolve client complaints professionally and within the required turnaround time.
- Escalate technical and trading-related issues to the IT team, Stock Exchange, broker interface team, or relevant department when necessary.
- nafasi za kazi
- Assist clients during system upgrades, platform migrations, and new MTP version rollouts.
- Maintain accurate records of client complaints, requests, orders, payments, and resolutions.
- Prepare periodic reports on MTP usage, client issues, migration progress, and common complaints. Educate clients on MTP procedures, trading processes, settlement timelines, and applicable requirements.
- Ensure all client activities are handled in accordance with company policies, exchange procedures, and applicable regulatory requirements.
- Coordinate with the operations and finance teams to ensure successful trade settlement and client payments.
- Follow up on unresolved issues until they are fully addressed and communicate the outcome to the client.
Requirements
- Diploma or Bachelor's degree in Business, Finance, Economics, or a related field.
- 1-3 years of
Experience
- in client relations, operations, or client support in capital markets or stock brokerage. Good understanding of stock trading processes, CDS accounts, and settlement procedures.
- Excellent communication and interpersonal skills. Strong problem-solving and customer service orientation.
- Proficient in MS Office and digital communication tools.
- APPLY NOW!
- Don't miss out on this opportunity.
- DEADLINE:
- 7th Sept 2026
- EMAIL YOUR RESUME
- careers@pavewayafrica.co.tz
- WEBSITE
- www.pavewayafrica.co.tz
- PHONE: +255 785 328 212