Branch Manager Job Opportunity (Alfa House) at Absa Bank | July 2026

Branch Manager Job Opportunity (Alfa House) at Absa Bank | July 2026 Full Time Tanzania July 16, 2026 Banking Jobs Job Overview Branch Manager Job Opportunity (Alfa House) at Absa Bank | July 2026 Branch Manager Absa Bank Alfa House Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories: To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch. Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team. Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines. Job Description Accountability, Time split 40% Driving Business Performance Implement business strategies to deliver performance and growth as communicated by the Head of Customer Network. Drive branch performance against key performance standards as communicated and agreed with the Head of Customer Network in areas including: balance sheet growth, sales growth and income contribution, cost performance, credit management, employee satisfaction, customer experience, operational risk and control rigor management Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks. Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved Understand the local business drivers and issues that have an impact on branch performance. Identify business improvement opportunities and make appropriate recommendations to the Head of Customer Network service initiatives, improvement for existing products and processes, opening or closure of branches. Accountability Time split 30% People Management and Development Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Head of Customer Network. Prepare a resource and capacity plan for the branch to be incorporated in the annual plan for the Network. Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the branch team. Maximize performance of the branch team members by identifying and developing their training needs and ensure coaching or delivery of training takes place. Drive employee development and engagement within the branch teams that results in a high performance climate and culture Conduct effective performance management for direct reports Monitor and ensure that all Branch Key Performance Indicators are achieved Share knowledge

Experience

and best practice with branch team members. Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff. Effective resource management/planning reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports. Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR Acts as escalation point for grievance cases within the branch Pursuing own development to increase personal effectiveness, acknowledging strengths and areas for development. Accountability Time split 15% Compliance Management Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory

Operational Risk Management Stakeholder Engagement External market awareness Commercial Effectiveness Strong negotiation and influencing skills Performance Management Resource Management and planning. Cultural and Change Management PC skills Knowledge, Expertise and

Essential University degree in a relevant discipline or relevant

to compensate, post graduate qualifications will be an added advantage At least 5 Banking / Financial Services

out of which at least 3 years in branch management with good track record of performance Business understanding and management

of Retail / Consumer and Business Segments Working knowledge of Branch Operations and Controls Demonstrable

in Customer Service management including complaint management / resolution Hands on

of sales management including leading Direct Sales teams People management

of big teams In-depth knowledge of banking products, strategies and structures in Retail, Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments Good working knowledge of people’s policies and procedures Thorough understanding of the banking industry practices and regulations Well informed on general economic, political and business environment. Up to date knowledge of competitor and market activity in local area In-depth understanding of core banking operating IT systems e.g. Flexicube Absa Values Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded: Trust Resourceful Stewardshi Inclusive Courage

Requirements

to achieve satisfactory grades in local & Group Audits Monitor branch operations and control performance to ensure that branch standards are met and where required review branch remediation action plans with the Head of Customer Network Report all incidents within the branch in line with the bank’s incident reporting procedures Sign off all budgeted branch expenses and seek Head of Customer Network approval as necessary. Sign off all dormant accounts and seek Head of Customer Network approval as necessary. Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items. Accountability Time split 15% Customer Service Management Understand and articulate aggregated feedback at branch level to shape the customer proposition and product offering. Ensure high quality, knowledgeable service levels in branches to exceed customer expectations. Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service Ensure branch service excellence through continuous monitoring of service scores, discuss, and agree resolution plans with Head of Customer Network. Ensure all customer contact points in the branch, including equipment (PC’s, printers, notes counters, ATM’s, etc.) are of the highest service standard. ATM uptime has to be kept within 95% and any issues raised to the Channel Manager at head office. Risk and Control Objective Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls. Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management. Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented. Continuous and proactive engagement with regulatory bodies, unions where applicable All mandatory training completed to deadline All mandatory training completed to deadline Technical skills / Competencies Leadership, people management, coaching and team building skills Strong communication and Presentation Excellent relationship building skills – both with internal stakeholders and clients Good networking skills, both for internal and external network Strong problem-solving skills coupled with decision making ability Business Acumen/Business Awareness Credit appraisal skills Credit Risk Management Driving Customer

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required) How to Apply: CLICK HERE TO APPLY OTHER JOBS , TANZANIA JOBS , NGO's JOBS , NAFASI ZA AJIRA Apply for this job × Apply for job You need a resume to apply for a job. Please create a resume first. Create New Resume Share: ABSA Bank Job Vacancies Company Information Total Jobs 309 Jobs Location Tanzania Related Jobs Clear All Filter Email Me Jobs Like These × New Job Alert Never miss a chance! Let us know your job expectations, so we can find you jobs better! Email Keywords Email Frequency Daily Weekly Fortnightly Monthly Save Showing 1–7 of 2049 jobs Exciting NMB Bank Job Vacancies, New 13 Positions — July 2026 NMB Bank Job Vacancies Full Time July 28, 2026 Send to friend Share View more 1 day ago Rewarding KCB Bank Tanzania Job Vacancies, New 7 Nafasi za AJira (July 2026) KCB Bank Job Vacancies Full Time July 27, 2026 Send to friend Share View more 2 days ago Contract & Vendor Management Specialist (2 Openings) at CRDB Bank (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 27, 2026 Send to friend Share View more 2 days ago Head Digital Platforms & Channels Support at CRDB Bank (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 27, 2026 Send to friend Share View more 2 days ago IT Risk & Quality Assurance Specialist at CRDB Bank Tanzania (2 Openings) CRDB Bank Job Vacancies Tanzania Full Time July 26, 2026 Send to friend Share View more 3 days ago Rewarding CRDB Bank Job Vacancies, New 4 Positions (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 26, 2026 Send to friend Share View more 3 days ago Rewarding NBC Bank Tanzania Job Vacancies: 2 New Nafasi za Kazi — July 2026 NBC Bank Job Vacancies Full Time July 26, 2026 Send to friend Share View more 3 days ago