Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026

AI summary

Equity Bank Tanzania seeks a Senior Officer for Chargebacks Operations in Dar es Salaam. The role manages end-to-end chargeback and dispute resolution, ensuring compliance with card scheme rules and minimizing financial losses. Requires 5+ years in card operations and a Bachelor's degree. Apply by email with cover letter, resume, and certificates.

• Manage full lifecycle of chargebacks and dispute resolution
• Ensure compliance with Visa/Mastercard rules and timelines
• Minimum 5 years experience in card operations or disputes
• Bachelor's degree in Business, Finance, Banking or related field
• Apply via email by 5th August 2026

Description

Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026 Full Time Tanzania July 21, 2026 Banking Jobs Job Overview Equity Bank Tanzania Job Vacancy, Senior Officer – Chargebacks Operations July 2026 Job title: Senior Officer – Chargebacks Operations Table of Contents Toggle Equity Bank Tanzania Dar es Salaam Reports to: Manager – Digital Operations Basic purpose To manage the end-to-end chargeback and dispute resolution process, ensuring timely handling, regulatory compliance, and minimization of financial losses while enhancing fraud detection and prevention controls. Main duties and responsibilities Manage the full lifecycle of chargebacks from initiation to resolution, ensuring all cases are processed accurately and within scheme-defined timelines. Conduct detailed investigations into disputed transactions by analyzing transaction data, customer behavior, merchant evidence, and system logs to determine validity. Engage with card schemes (Visa, Mastercard), merchants, acquiring banks, and internal stakeholders to resolve disputes efficiently and within prescribed timelines. Ensure strict compliance with card scheme rules, documentation requirements, and regulatory guidelines to avoid penalties and financial exposure. Track and monitor chargeback volumes, trends, and financial impact, providing regular reports and insights to management. Identify root causes of chargebacks, including fraud, operational gaps, or system weaknesses, and recommend corrective and preventive measures. Collaborate with Fraud, Risk, and Card Operations teams to strengthen controls and reduce chargeback ratios. Maintain proper documentation, audit trails, and case records to ensure full audit and regulatory compliance. Continuously review and improve chargeback processes to enhance efficiency, reduce turnaround times, and improve customer experience. Support implementation of fraud prevention tools and monitoring mechanisms to proactively reduce dispute volumes. Knowledge, skills and experience Strong knowledge of card operations, disputes, and chargeback processes Understanding of Visa/Mastercard rules and timelines Strong analytical and investigative skills Attention to detail and risk awareness Education Bachelor’s degree in Business, Finance, Banking or related field Work experience Minimum 5 years in card operations or disputes Application instructions If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to [email protected] by 5th August 2026. Only short-listed candidates will be contacted. Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data strictly for recruitment, selection, and, where applicable, employment purposes. Equity Bank Tanzania Limited will process your personal data in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy. Your personal information will be treated with the highest level of confidentiality and will not be shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation” OTHER JOBS , TANZANIA JOBS , NGO's JOBS , NAFASI ZA AJIRA Apply for this job × Apply for job You need a resume to apply for a job. Please create a resume first. Create New Resume Share: Equity Bank Job Vacancies Tanzania Company Information Total Jobs 83 Jobs Location Tanzania Related Jobs Clear All Filter Email Me Jobs Like These × New Job Alert Never miss a chance! Let us know your job expectations, so we can find you jobs better! Email Keywords Email Frequency Daily Weekly Fortnightly Monthly Save Showing 1–7 of 2049 jobs Exciting NMB Bank Job Vacancies, New 13 Positions — July 2026 NMB Bank Job Vacancies Full Time July 28, 2026 Send to friend Share View more 1 day ago Rewarding KCB Bank Tanzania Job Vacancies, New 7 Nafasi za AJira (July 2026) KCB Bank Job Vacancies Full Time July 27, 2026 Send to friend Share View more 2 days ago Contract & Vendor Management Specialist (2 Openings) at CRDB Bank (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 27, 2026 Send to friend Share View more 2 days ago Head Digital Platforms & Channels Support at CRDB Bank (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 27, 2026 Send to friend Share View more 2 days ago IT Risk & Quality Assurance Specialist at CRDB Bank Tanzania (2 Openings) CRDB Bank Job Vacancies Tanzania Full Time July 26, 2026 Send to friend Share View more 3 days ago Rewarding CRDB Bank Job Vacancies, New 4 Positions (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 26, 2026 Send to friend Share View more 3 days ago Rewarding NBC Bank Tanzania Job Vacancies: 2 New Nafasi za Kazi — July 2026 NBC Bank Job Vacancies Full Time July 26, 2026 Send to friend Share View more 3 days ago