Customer Care Officer Job Opportunity at Watu Africa | July 2026

AI summary

Watu Africa, a fast-growing asset finance company in Tanzania, is hiring a Customer Care Officer in Mwanza. The role involves handling customer inquiries and complaints, performing telesales, maintaining databases, and supporting marketing operations. Requires 2+ years of customer service or telesales experience and a diploma or degree in a relevant field.

• Join a dynamic, customer-centric asset finance company in Mwanza.
• Role includes telesales, customer support, and database management.
• Requires 2+ years of experience and diploma/BSc in Marketing or Business.

Description

Customer Care Officer Job Opportunity at Watu Africa | July 2026 Full Time Mwanza , Tanzania July 16, 2026 Customer Service Jobs Job Overview Customer Care Officer Job Opportunity at Watu Africa | July 2026 Customer Care Officer Watu Africa Mwanza About WATU: WATU is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality. Our vision is to provide asset financing for motorcycles and three-wheelers to those who understand when provided with the right tools can fulfil their dreams and the needs of their families and community. We Empower Entrepreneurs by providing the means needed to move and improve lives. Our business is growing rapidly, and with more than 3000 customers in Tanzania, we are looking for an enthusiastic Customer Care Officer in Mwanza, Tanzania. We are looking for doers who are ready to roll up their sleeves and with their hard work and dedication create the impact needed in our communities. Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity! As a Customer Care Officer also supports marketing operations by performing various clerical tasks, such as updating computer databases, writing consumer rating reports, providing market research studies, analyzing competition, and arranging promotional events. Customer Care Officer Job Opportunity at Watu Africa | July 2026 KEY RESPONSIBILITIES: Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints Telesales through outbound and inbound calls to generate leads and clients Building and maintaining clients and leads databases. Regular follow up with leads generated through customer care log and convert them to clients. Handling and resolving customer queries and complaints regarding product sales to customer service problems Providing customers with the organization’s service and product information Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Obtaining and evaluating all relevant data to handle complaints and inquiries Recording details of comments, inquiries, complaints, and actions taken Managing administration, communicating and coordinating with internal departments Compiling data, preparing reports, weekly recollection etc. Other duties as assigned KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Proven experience as a customer service or telesales officer Good understanding of office management, sales and marketing principles Demonstrable ability to multi-task and adhere to deadlines Able to react effectively and calmly in emergencies Able to maintain customer confidentiality Well-organized with a customer-oriented approach Good knowledge of market research techniques and databases Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools) Exquisite communication and people skills Diploma; BSc in Marketing, Business or relevant field is a strong advantage 2+ years of working experience in the relevant field WHAT WE OFFER: Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those Opportunities to learn and grow together with us Competitive compensation package Health benefits How to Apply CLICK HERE TO APPLY OTHER JOBS , TANZANIA JOBS , NGO's JOBS , NAFASI ZA AJIRA Apply for this job × Apply for job You need a resume to apply for a job. Please create a resume first. Create New Resume Share: Watu Credit Job Vacancies Company Information Total Jobs 79 Jobs Location Tanzania Related Jobs Clear All Filter Email Me Jobs Like These × New Job Alert Never miss a chance! Let us know your job expectations, so we can find you jobs better! Email Keywords Email Frequency Daily Weekly Fortnightly Monthly Save Showing 1–7 of 315 jobs 20 Call Center Agent Job Opportunities at Sokabet | July 2026 Sokabet Job Vacancies Full Time July 24, 2026 Send to friend Share View more 5 days ago Counter Attendant (Wakike) Anahitajika at G5 Lounge Kigamboni G5 Lounge Kigamboni Job Vacancies Full Time July 23, 2026 Send to friend Share View more 6 days ago Mini Supermarket Female Shopkeeper at Green Bird College (Mwanga) Green Bird Education Institution Job Vacancies Full Time July 23, 2026 Send to friend Share View more 6 days ago Reservations & Ticketing Agent Job Opportunity at Qatar Airways | July 2026 Qatar Airways Job Vacancies Full Time July 21, 2026 Send to friend Share View more 1 week ago Customer Service Representative at Real Moments Real Moments Job Vacancies Full Time June 15, 2026 Send to friend Share View more 1 month ago Vodacom Job Vacancy — Call Centre Supervisor Vodacom Job Vacancies Full Time June 12, 2026 Send to friend Share View more 2 months ago Great Wall Tobacco Job Vacancy — Customer Service /Call Center Agent Great Wall Tobacco LTD Vacancies Full Time May 29, 2026 Send to friend Share View more 2 months ago