Lobby Ambassador Job at Johari Rotana

AI summary

Johari Rotana in Dar es Salaam is hiring a Lobby Ambassador to provide exceptional guest service, support check-in procedures, and promote hotel services. Candidates should have a diploma in hospitality, front office experience, and strong communication skills. This full-time role offers a chance to work in a luxury hotel environment.

• Welcome and assist guests throughout their stay
• Promote hotel services and generate revenue opportunities
• Diploma in Hospitality Management preferred
• Excellent English communication required

Description

Full Time Lobby Ambassador Job at Johari Rotana Posted 1 month ago by Johari Rotana Dar es Salaam Job Description Johari Rotana is looking for enthusiastic, customer-focused, and professional individuals to join its Front Office team as Lobby Ambassadors in Dar es Salaam. This role is designed for hospitality professionals who enjoy interacting with guests and creating memorable experiences from the moment guests arrive until their departure. As one of the first points of contact within the hotel, the Lobby Ambassador plays a vital role in maintaining the hotel’s reputation for exceptional service and guest satisfaction. The position offers an exciting opportunity to work in a luxury hospitality environment where excellent communication, interpersonal skills, and attention to detail are highly valued. Successful candidates will be responsible for welcoming guests, supporting check-in procedures, promoting hotel services, and ensuring every guest receives personalized and professional assistance throughout their stay. Responsibilities: Provide professional, friendly, warm, and engaging customer service at all times. Welcome guests upon arrival and assist them throughout their stay. Serve as a primary point of contact for guest inquiries, requests, and concerns. Escort guests from the hotel entrance to the check-in area. Bid farewell to guests and ensure a positive departure experience. Promote and maintain the standards of the Arabian Cultural Connection Program. Interact with guests through the coffee and dates station. Attend to guests waiting in check-in queues and provide assistance when needed. Greet guests during breakfast and inquire about their satisfaction with hotel services. Provide personalized attention to Club Rotana Guests, VIP Guests, and Rotana Rewards Members. Utilize the Tablet Registration Tool to register guests while awaiting check-in. Support smooth and efficient guest registration and check-in processes. Respond promptly and professionally to guest inquiries and concerns. Generate revenue opportunities by taking restaurant reservations and promoting hotel services. Identify potential sales leads and communicate them to relevant departments. Inform guests about hotel promotions, packages, events, and special offers. Maintain updated knowledge of hotel facilities, services, and local attractions. Provide accurate recommendations and information to guests. Qualifications: Diploma or Degree in Hospitality Management or a related field. Previous Front Office experience in a hotel environment is preferred. Excellent spoken and written English communication skills. Additional language skills will be an added advantage. Knowledge of guest service standards and hospitality operations. Knowledge and Skills: Strong customer service and guest relations skills. Excellent verbal and written communication abilities. Ability to build positive relationships with guests from diverse backgrounds. Strong teamwork and collaboration skills. Professional appearance and grooming standards. Positive, outgoing, and approachable personality. Good problem-solving and conflict-resolution abilities. Cultural awareness and sensitivity. Ability to work efficiently in a fast-paced hospitality environment. Strong attention to detail and guest satisfaction. Ability to identify sales and revenue-generating opportunities. General Requirements: Passion for delivering exceptional guest experiences. Strong commitment to customer satisfaction and service excellence. Ability to remain calm and professional under pressure. Willingness to work flexible schedules, including weekends and public holidays. High level of integrity, accountability, and professionalism. Ability to adapt to changing guest needs and operational requirements. Strong organizational and time-management skills. Commitment to maintaining hotel standards and company values. Energetic, proactive, and service-oriented attitude. This position offers an excellent starting point for a long-term career in the hospitality industry. As a Lobby Ambassador, you will develop valuable experience in guest relations, front office operations, customer service excellence, and hospitality sales. The skills and exposure gained in this role can lead to future career opportunities such as Guest Relations Officer, Front Office Supervisor, Duty Manager, Guest Experience Manager, Front Office Manager, Rooms Division Manager, and other leadership positions within the global hospitality and hotel industry. Share Link: Application deadline closed.