Head Digital Platforms & Channels Support at CRDB Bank (July 2026)

AI summary

CRDB Bank is hiring a Head of Digital Platforms and Channels Support in Dar es Salaam. The role involves leading the strategy and support for digital banking channels, card systems, and integration platforms. Responsibilities include ensuring high availability, security, and scalability of digital services.

• Lead digital channel, card, and integration platform strategy
• Ensure 24/7 operational support and incident management
• Drive adoption of emerging technologies like Embedded Finance and AI

Description

Head Digital Platforms & Channels Support at CRDB Bank (July 2026) Full Time Dar es Salaam , Tanzania July 23, 2026 Banking Jobs Job Overview Head Digital Platforms & Channels Support at CRDB Bank (July 2026) Head Digital Platforms & Channels Support CRDB Bank Dar es Salaam Job Purpose To implement new solutions, enhancements, and integrations while providing second-level support for all digital channel platforms, including Internet Banking, Mobile Banking, Agency Banking, USSD, and other self-service systems, ensuring high availability and consistent customer experience; enhance card and payment platforms while providing second-level support for ATM/POS switch systems, card production and card management systems (Debit, Credit, Prepaid, etc.), and integrations with national, regional, and international payment networks, including Visa, Mastercard, UnionPay (CUP), RuPay, and other payment schemes; to design, implement, enhance, and support integration platforms, APIs, Enterprise Service Bus (ESB), middleware, and microservices architectures to enable secure, reliable, and scalable integration between banking systems, channels, third-party providers, and partner ecosystems; to provide second-level operational support for platforms and integrations, manage incident resolution, problem management, performance monitoring, and ensure adherence to service levels, security standards, and business continuity requirements. Principle Responsibilities Lead the strategy, roadmap, availability, performance, resilience, and continuous improvement of all digital banking channels, ensuring alignment with business goals and digital transformation objectives. Drive adoption, utilization, customer experience, and service performance across Mobile Banking, Internet Banking, Agency Banking, Merchant Portals, Corporate Digital Banking, Self-Service Platforms, and Open Banking services. Provide strategic oversight of card management systems, ATM and POS platforms, card production systems, and all debit, credit, prepaid, virtual, and digital card products. Lead integration and certification activities with card schemes, payment networks, national switches, and regional payment ecosystems. Ensure card and payment platforms remain secure, compliant, scalable, and capable of supporting emerging payment technologies. Oversee ESB, API Management, Open Banking, and enterprise integration platforms while promoting API-first architecture and reusable services. Establish integration governance standards and ensure seamless connectivity across core banking systems, enterprise applications, fintech partners, government platforms, and subsidiaries. Partner with business units, digital banking teams, product owners, and subsidiaries to deliver innovative digital products and enhancements. Drive the adoption of emerging technologies such as Embedded Finance, Digital Wallets, QR Payments, Instant Payments, and AI-enabled customer services. Lead proof-of-concepts and innovation initiatives that support business growth, operational efficiency, and customer value. Ensure 24×7 operational support, proactive monitoring, observability, incident management, service continuity, capacity planning, performance optimization, and resilience testing across all digital platforms. Lead and govern a portfolio of digital channel, card, and integration programmes, prioritizing initiatives based on strategic value, customer impact, risk, and benefits realization. Ensure compliance with SDLC, change management, release management, architecture standards, cybersecurity requirements, PCI-DSS, data protection regulations, card scheme rules, and Bank of Tanzania guidelines. Embed security-by-design principles across all solutions and proactively manage technology risks affecting customer-facing platforms and services. Manage strategic relationships with vendors, fintechs, service providers, and integration partners, ensuring effective SLA performance, service quality, and contractual compliance. Develop and manage CAPEX and OPEX budgets while driving cost optimization through automation, platform consolidation, service rationalization, and efficient technology investment utilization. Build and lead a high-performing team through effective performance management, capability development, succession planning, and a culture of innovation, accountability, continuous learning, and service excellence. Qualifications Required Bachelor’s degree in information and communication technology (ICT), Computer Science, Information Systems, Software Engineering, Computer Engineering, or a related field. Master’s degree in computer science, Information Technology, Software Engineering, Telecommunications, Engineering, Business Information Systems, or related field. Minimum 7 years of experience in Banking Technology or Digital Banking environments. Minimum 3 years in a Senior Management position leading Digital Channels, Payments, Integrations, or Cards platforms. Professional certifications such as ITIL/COBIT, ISO 27001/PCI-DSS, TOGAF, PMP/PRINCE2, Agile/Scrum, and CISM or CISSP will be an added advantage. Proven experience managing large-scale digital ecosystems across multiple markets or subsidiaries. Demonstrated experience supporting Mobile Banking, Internet Banking, Agency Banking, API Platforms, Card Management Systems, ATM/POS Switching Platforms, and Open Banking ecosystems will be an added advantage. Strong knowledge of cloud-native platforms, containerization, Kubernetes, Rancher, API Gateways, and enterprise middleware. Proven experience managing strategic technology vendors and large transformation programmes. Experience operating within highly regulated financial services environments. Strong knowledge of Digital Banking Platforms, Omnichannel Banking Architecture, Card and Payment Ecosystems, Open Banking, API Management, and Enterprise Integration Platforms (ESB). Sound understanding of Digital Product Delivery, Enterprise Architecture principles, Agile delivery methodologies, and DevSecOps practices. Good knowledge of IT Service Management (ITIL), Banking Operations and Regulations, Technology Risk Management, and Cybersecurity frameworks. Strong leadership capabilities in digital transformation, strategic planning and execution, portfolio and programme management, and data-driven decision-making. Proven expertise in financial and budget management, vendor and contract management, and incident and crisis management. Excellent stakeholder management, negotiation, influencing, communication, and presentation skills with the ability to engage effectively at executive level. CRDB Commitment CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged. It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices. Only Shortlisted Candidates will be Contacted. Deadline: 2026-08-05 How to Apply: CLICK HERE TO APPL Y OTHER JOBS , TANZANIA JOBS , NGO's JOBS , NAFASI ZA AJIRA Apply for this job × Apply for job You need a resume to apply for a job. Please create a resume first. Create New Resume CRDB Bank Jobs - Nafasi za Ajira CRDB Bank Share: CRDB Bank Job Vacancies Tanzania Company Information Total Jobs 231 Jobs Location Dar es Salaam Related Jobs Clear All Filter Email Me Jobs Like These × New Job Alert Never miss a chance! Let us know your job expectations, so we can find you jobs better! Email Keywords Email Frequency Daily Weekly Fortnightly Monthly Save Showing 1–7 of 2050 jobs Exciting NMB Bank Job Vacancies, New 13 Positions — July 2026 NMB Bank Job Vacancies Full Time July 28, 2026 Send to friend Share View more 1 day ago Rewarding KCB Bank Tanzania Job Vacancies, New 7 Nafasi za AJira (July 2026) KCB Bank Job Vacancies Full Time July 27, 2026 Send to friend Share View more 2 days ago Contract & Vendor Management Specialist (2 Openings) at CRDB Bank (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 27, 2026 Send to friend Share View more 2 days ago Head Digital Platforms & Channels Support at CRDB Bank (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 27, 2026 Send to friend Share View more 2 days ago IT Risk & Quality Assurance Specialist at CRDB Bank Tanzania (2 Openings) CRDB Bank Job Vacancies Tanzania Full Time July 26, 2026 Send to friend Share View more 3 days ago Rewarding CRDB Bank Job Vacancies, New 4 Positions (July 2026) CRDB Bank Job Vacancies Tanzania Full Time July 26, 2026 Send to friend Share View more 3 days ago Rewarding NBC Bank Tanzania Job Vacancies: 2 New Nafasi za Kazi — July 2026 NBC Bank Job Vacancies Full Time July 26, 2026 Send to friend Share View more 3 days ago